Start a conversation

Knowledgebase

  • How to Submit an eComSpy Support Ticket?

    To open a support ticket, click the Start a conversation link at the upper right corner.  You do not need to be signed in, however, if you choose to, you can conveniently view all your support tickets...

  • Keeping Leading Zeros for Search Terms

    When using UPC or EAN codes as search terms, the leading zeros must be included. However, when copying these search terms to Excel, leading zeros are automatically removed. This will create errors whe...

  • Purchase Credits

    Purchasing additional credits is easy and is pay-as-you-go, so you aren’t charged a monthly fee. Click “Purchase Credits” in the left navigation bar. Select a Credit Package from the dropdown box. Rem...

  • Definitions

    This table contains explanations of each field in the Batch Detail download report.     Search Text The value uploaded by the user with the eComSpy batch. Usually the UPC (Universal Product Code). ASI...

  • View Batch Results

    Once your batch is 100% complete, you can download your report as a CSV file, or view an abbreviated report in eComSpy. For an explanation of each field in the report, see Definitions. Download Report...

  • Upload a New Batch

    Creating a new lookup batch on eComSpy is easy. Check out the short overview below, with detailed instructions to follow.  First, create your batch in Excel: Download an Excel template of the file for...